Your questions answered
Frequently asked questions
What ingredients do you use in your candles?
At Scentellium, we pride ourselves on using only the highest quality ingredients. Our candles are made with natural soy wax, lead-free cotton wicks, and pure essential oils to ensure a clean and long-lasting burn. We avoid harmful chemicals and prioritize sustainable and eco-friendly materials.
How should I care for my candles to ensure they last longer?
o get the most out of your candles, follow these simple tips:
- Trim the wick to 1/4 inch before each use to prevent soot and ensure an even burn.
- Allow the wax to melt across the entire surface during the first burn to avoid tunneling.
- Keep candles away from drafts, and always burn them on a stable, heat-resistant surface.
Are your candles safe for people with allergies or sensitivities?
Our candles are crafted with natural ingredients and free from harsh chemicals, making them suitable for most people with allergies or sensitivities. However, if you have specific concerns, we recommend testing a small area or consulting with a healthcare professional.
Do you offer custom or personalized candles for special occasions?
Yes, we offer custom candle options for weddings, corporate events, and other special occasions. Please contact us at 703-340-4579 to discuss your requirements and explore the possibilities.
How long will my candle last?
The burn time of our candles varies depending on the size and type. On average, our small candles burn for approximately 20-30 hours, medium candles for 40-50 hours, and large candles for 60-70 hours. For best results, follow our candle care tips.
What should I do if my candle arrives damaged?
We take great care in packaging our products, but if your candle arrives damaged, please contact our customer service team within 48 hours of receiving your order. We’ll be happy to assist you with a replacement or refund.
Can I return or exchange my candle if I'm not satisfied?
Your satisfaction is our priority. If you’re not completely happy with your purchase, please contact us within 30 days of receipt to initiate a return or exchange. Please note that candles must be unused and in their original packaging to qualify for a return.